장바구니에 상품이 없습니다

4.45/5 (28878)
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • Horrendous customer service

    고객

    I cant comment on the mattress as it was never delivered. Paid extra for fast delivery but after numerous promises and failed deliveries after 2 weeks I cancelled my order. It has taken 6 weeks to obtain a refund, calls to customer services with rude people leaving me on hold and more false promises. It took two emails to the company director and the threat of court proceedings until I was eventually refunded.
    I never did get an apology for the whole saga.
    Steer clear from Emma and use any other similar mattress company with the same money back guarantee, they cant be as bad as this company!!!

  • The service was awful

    고객

    The service was awful. We ordered the mattress but it did not turn up within the designated delivery time. We spoke to the customer service team but they just said that there was a delay, they should have told us weeks ago. We were moving into a property and we needed our mattress we were constantly chasing the customer service team but they were no help. Eventually we were able to contact the director only then were we able to get it rectified. So much hassle and an awful service. The mattresses is very nice. Order if you're not in a hurry!!

  • Good product terrible customer service!!

    고객

    Good product. Terrible customer service! The quality of the product is totally undermined by the total disregard for the customer. Would not recommend and would advise others to look elsewhere.

  • It was no good for me

    고객

    It was no good for me and have been left with shoulder problems after using it for a couple of months. I have had to send it back.

  • It’s way too hot

    고객

    It’s way too hot. We swapped from a conventional spring mattress to this following great reviews in the press. It was a mistake. My partner and I both find the mattress too hot, even now (February). To help resolve we’ve tried a hollow fibre mattress topper which has had some success... Next time I’m going back to a conventional sprung mattress.

  • Not a happy customer

    고객

    Not a happy customer. Customer services completely unhelpful if you are outside of the 100 nights window. Uninterested in hearing my
    Problem, just told me that I am outside of my 100 night trial period, and there’s nothing that can be done. Proceed with caution when considering this mattress.

  • Awful

    고객

    Mattress was ok initially but after 6 months the mattress is awful. So uncomfortable and has permanent “dips” which give really bad back ache. I’m so disappointed in this mattress and it seems that they just last long enough for the 100 day trial. Wish I could send mine back now.

  • Customer service underground, unfounded dunning fees

    Teresa Benndorf

    Hello
    nothing against the quality of the mattress, which is really good. But as far as customer service is concerned, the worst thing I've ever experienced.

    We ordered on account and the goods came in two stages. First the mattress, 4-5 weeks later the bed. Which is not bad. But, of course, I only pay when everything is there.

    We were warned 14 days after the first partial delivery. Again and again we called and drew attention to it. And every time we were assured of an extension of the payment term. Nothing happened except that the dunning fees increased.
    A total of 80€ were charged to us!!

  • Bad communications

    고객

    Tried a number of times to contact to return the mattress before the end of the 100 day trial so I am now stuck with a mattress that isn't suitable for me. No trouble for this with Eve.

  • Terrible chemical smell that never …

    고객

    Terrible chemical smell that never went, very hot and not very comfortable.

구독취소는 어떻게 하나요?

고객 계정에 로그인 하신 상태에서 '뉴스레터 구독' 탭을 클릭하시면 언제든 구독취소를 하실 수 있습니다. 저희 계정을 원하지 않으시면, 뉴스레터 하단에 있는 '구독취소'링크를 클릭하시어 구독취소 하실 수 있습니다.

Pin rotate icon

It seems you are visiting Emma from abroad.

Go to 

Alternatively you can choose your country from the list below: