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4.46/5 (30083)
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
  • Not for me

    M. Prevost

    Hello, the mattress doesn't convince me. I am disappointed with my purchase, I expected a revolutionary mattress that will cure my back pain but finally. this is not the case!! The mattress is really too soft for me. Hadly I was able to send him away easily with the 100days OUF!!!

  • No feedback from “Customer Service”

    Rainer Kreutz

    Since 05.10.2017, despite several emails, do not receive feedback from “Customer Service” on my revocation or return. Whether I ever get my money back without a lawyer???????
    “Customer Service”, if any, zero stars!
    Unfortunately, it doesn't work here, hence 1 star.

  • Satisfaction 20%

    Sèverine

    Quality mattress but delivery really not top!!!!!

  • late delivery

    Tanguy G

    Unfortunately the delivery was too late. Otherwise everything is okay.

  • Finger Way

    uwe reitz

    Finger away from this company I bought a matraze and paid by Paypal (faster does not go at most directly with money) then you could not deliver which is why I canceled. Now I get to the answer that the repayment of my money (plentiful) I do not know what that means can take. I think you can also get Interest-free loans elsewhere but not SO

  • From the manufacturer - not available at first - then faulty

    Schwarze Acht

    Ordered directly from the manufacturer. But currently not available.Emma writes:... Dear Emma customer, we regret that there are currently difficulties in the supply of raw materials in our factory. As a result, because of this bottleneck our products could not be produced in sufficient quantities... Will revise the review as soon as I received the pillow. But not with the 3 different deposits! The viscoelastic foam insert is missing. Instead of this, 2x hypergel foam were delivered. Apparently to circumvent the supply shortage - which was announced before - the manufacturer then delivered defect.Therefore the reduction of the evaluation.As soon as I get a real pillow, I will pass on my impressions here.

  • Dissatisfied

    Vera Fiebig

    Unfortunately, the Emma does not meet my expectations at all. It is far too soft for people with back problems, e.g. in the lumbar region, especially in women, since the center of gravity is in the hip area and therefore you sink too far into the hollow cross
    is coming. Thus, back pain is pre-programmed in the morning.
    Absolutely unsuitable for people from 80 kg!

  • Very creative with the truth on their website...

    고객

    Honestly, I wouldn't bother ordering from this company.

    Their website says delivery within 5-7 days. By the admission of their own staff, they have never been able to meet his so essentially blatantly lie to customers on their site.

    The 'customer services' line is neither use nor ornament - they simply blame everything on 'IT problems' and aren't able to come up with a solution.

    I've given them until 3pm tomorrow for a shipping confirmation after this point I'll be cancelling my order.

  • Poor poor review

    고객

    Mattress was lost by UPS which is the fault of UPS but then Emma mattress refused to acknowledge this for more than a week. Then said it would take 2 weeks to get a replacement. Also they deleted my review from Facebook! Foreign call centres with little grasp of English. Would not recommend at all.

  • Far far too hot to sleep on

    고객

    Far far too hot to sleep on. I had to go into the spare room after an hour or so. Sending it back

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